Free Shipping within Canada: At Eminent Appliances, we believe in transparency and simplicity. That's why we offer FREE shipping on all orders to our customers within Canada. No fine print, no extra charges – just straightforward, hassle-free service.
Returns Policy:Want to know about our Returns Policy?Read more here.
Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This confirms that we have received your order in our system and pre-authorized your credit card for the purchase. We then immediately check our inventory to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail to discuss alternative arrangements.
Order Shipment: If your order is in stock and the charges are processed to your credit card, it will ship within three business days from the date of your order. We will send you a shipping confirmation e-mail within 24 hours of your order leaving the warehouse, to the e-mail address you provided at checkout. If you do not receive shipping confirmation from us within four business days, please follow up with us at support@eminentappliances.com.
International Orders: Please note that our products are designed specifically for the Canadian market, requiring a 110V electrical system. While our products are certified to Canadian standards, they may not be certified for use in other countries' electrical safety standards. We are happy to ship our products internationally and will provide a shipping price quote upon request. If you accept the quote, we will proceed with the order and payment through our ultra-secure online payment gateway.
Damages: Upon delivery, please inspect the packaging of your item(s). If you notice any damage, make note of it when signing for delivery or refuse the delivery. If you accept the delivery, you are required to immediately take photos of the damaged packaging or products inside and send them to support@eminentappliances.com. Then, visit our Returns page to learn more about returns policy.